Everything you’d like to know

Grown-ups who are ready for something real: single, separated, divorced and widowed adults, many of them parents, who would rather meet one right person than swipe past a thousand wrong ones.

Completely. Applying, building your profile, photo verification and every safety tool cost nothing. You only pay if you decide to become a member, and nothing is ever charged without your clear say-so.

Every application begins with a quick text code. It proves you’re a real person and keeps each account to one person, which is one of the simplest ways to keep fake profiles out. Your number is stored encrypted and is never shown to anyone.

Because trust is the most attractive thing a dating service can offer. A real person on our team reads every application and looks at every photo, so everyone you meet has been checked by a real person first.

Usually a day or two. We’ll email you the moment you’re approved, or if there’s a small change we’d like you to make.

We open country by country, so every member has people nearby worth meeting. The application lists every country where membership is open today.

Your first name, age, city, photos and the details you choose to share. Your date of birth, email address, mobile number and exact location are never shown to anyone.

Yes, and that’s exactly the way we’d suggest. The optional family questions let you say whether you have children and whether you’d like more, and you decide whether they’re shown. Photos of children aren’t allowed on profiles.

It means our team compared a live selfie, taken in a pose we chose at random, with that person’s photos and confirmed it’s really them. Verification is free, and the selfie is deleted as soon as it has been checked.

Of course. Pause your profile in Settings and you’ll quietly disappear from view until you’re ready. Your matches will be right where you left them.

Every plan opens Discover, where you meet members whose hopes match yours. Gold adds advanced filters, “Liked you”, “Viewed you”, Travel mode, Incognito and a monthly Boost. Platinum adds more Super Likes and Boosts, plus personal help from our concierge team. The membership page shows everything side by side.

A like that arrives highlighted, so someone knows you’re especially interested. It also places you near the top of their Discover.

For 30 minutes, you’re the first person shown to members who fit your preferences. If you’ve chosen to appear on our homepage, you’ll be featured there too while your Boost runs.

Only by choice. Switch on “Show me on the homepage” in Settings and you may appear there when our team features you, or while you’re boosted. Visitors see just your first name, age, city and main photo. Switch it off and you’re gone straight away.

Yes. Cancel from the Membership page, or in your App Store or Google Play settings if you joined through the app. You keep everything until the end of the period you’ve paid for, and you won’t be charged again.

Your account, profile, matches and every safety tool stay exactly as they are. Discover and your membership extras simply pause until you choose a plan again.

Gold and Platinum members can see recent visitors, unless you’re using Incognito or have chosen to keep your visits private in Settings. Choosing privacy also clears your past visits.

Never. We use your information only to run Zippp and to keep it safe. Our privacy notice explains everything in plain language.

We never create fake profiles, and everyone in Discover has been reviewed and approved by our team. Fictional profiles exist only in the separate demo gallery, where each one is clearly labelled and can’t be contacted.

Tap Report on their profile. It blocks them instantly, so you’ll never see each other again, and sends the details to our team. Every report is read by a real person. You can also write to us at Contact details pending.

Anyone you’ve matched with, which means you’ve both liked each other. Nobody can message you out of the blue. Your membership sets how many messages you can send each day, and Gold and Platinum send more. Reading messages, replying to our team, reporting and blocking are free on every plan.

Messages are only between you and your match, and they’re stored encrypted on our servers. They aren’t end-to-end encrypted: if a conversation is reported, or we need to investigate a safety concern, a trained member of our team may read it, and every time that happens it’s recorded. Our team can also see who you’ve been talking to, but not what you said, to help spot scams and fake profiles.

Messages from our team arrive in their own conversation, clearly labelled as coming from the Zippp team. We will never ask for your password, payment details or a code by message, and nobody from our team will ever pretend to be a member.